FAQ

How do I use Embroidery Files?

All of our files are for machine embroidery use only. You must have an embroidery-capable machine to use these files. The machine you use determines the file type that you need:

DST - Tajima
EXP - Bernina
JEF - Janome/Elna/Kenmore
PES - Brother/Babylock/Deco
VIP - Husqvarna/Viking/Pfaff
VP3 - Husqvarna/Viking/Pfaff

If you need another format not shown above, email us at hello@amberbluedesigns.com to convert it to the file type your machine requires.

To use your file, download the zip files from your account or order email to your computer. Unzip the folder with the file type you need, and transfer the file to your machine via USB.

Where do I find the files I purchased?

Your files can be found immediately in your order confirmation email, and within your account on our website if you made an account with us.

How do I unzip a zip folder?

Windows:

1. Right click on the zipped folder.

2. Select "Extract to..." (or similar wording).

The unzipped folder will appear close to the zipped one.

Mac:

1. Double click the zipped folder.

The unzipped folder will appear close to the zipped folder.

Still having trouble? Email us at hello@AmberBlueDesigns.com and we will send them to you unzipped!

The file is too large for my machine. What do I do?

Not to worry! Every purchase of our files includes free file re-sizing to any size you need!

What is your refund policy?

Due to the digital nature of our products, we do not offer refunds.

How do I use the Buy More & Save coupons?

Simply add 3 or more listings to your cart, and add the applicable coupon to take off the sales percentage.

Take 10% off of 3 items with code BLUE10

Take 15% off of 4 items with code BLUE15

Take 20% off of 5 or more items with code BLUE20

Each listing counts as one item. For instance, one bundle, and one individual file would count as one item each. So you can add 3 of any type of listing to meet the 10% off level, or 4 of any type to meet the 15% off level, or 5 or more of any type to meet the 20% off level.

This coupon cannot be combined with other offers, and cannot be redeemed post-purchase.

Have another question?

We are happy to help! Contact us at hello@amberbluedesigns.com